Insurance
Volume XV of the Sector Coverage Series
For insurance carrier general counsel, SIU directors, claims-fraud investigators, and independent investigators retained by carriers, brokers, MGAs, and coverage-defense counsel.
Professional Reference Material
These playbooks are professional reference material intended for licensed investigators. They are not legal advice. Investigators are responsible for compliance with the laws of their jurisdiction and the specific requirements of their clients and cases.
The TALON Difference
Every playbook in this platform is built against TALON, the proprietary defensive-operations doctrine developed inside The Investigator's Desk over years of federal investigative practice.
Actor-model analysis
Reverse trace
Artifact mapping
evidence econstruction
“Subscribers receive the playbook; the proprietary model that produced it stays inside the platform.”
Insurance, At a Glance
139
Investigative Playbooks
26
Categories
$227
Per Month
within 24-36h
Dispatch
The 139 Insurance Playbooks
The full catalog is listed below by category. Each entry is a standalone playbook covering the case type named.
01. Property Claim Fraud
Arson-for-profit residential
Arson-for-profit commercial
Staged burglary and theft loss
Vandalism padding and self-inflicted damage
Water damage staging and pipe-burst timing
Roof damage inflation post-storm
02. Auto Claim Fraud
Staged collision rings
Owner give-up (vehicle dumping)
Phantom passenger claims
Medical mill and PIP fraud
Repair shop upcharge and phantom repair
Total-loss valuation manipulation
03. Workers' Compensation Fraud
Claimant malingering and exaggerated disability
Off-work activity documentation
Provider treatment inflation
Employer premium fraud (misclassification)
Ghost employee and premium avoidance
Applicant attorney and cappers network
04. Life and Disability Fraud
Contestable-period application fraud
Faked death and pseudocide
Murder-for-insurance investigation
Disability claimant surveillance
Own-occupation vs any-occupation disability disputes
STD/LTD claim overlap and stacking
05. Health Insurance Fraud
Provider billing and upcoding investigation (carrier SIU)
Phantom-patient and identity billing workup (carrier SIU)
Pharmacy dispensing fraud workup (carrier SIU)
DME fraud workup (carrier SIU)
Genetic and lab test kickbacks
Subscriber and enrollee fraud
06. Marine and Cargo Claims
Cargo theft claim fraud
Vessel scuttling and hull loss
Cargo damage padding and concealed pre-loss
Wet vs dry damage disputes
General average investigation
P&I claim workup for personal injury at sea
07. Aviation Claims
Hull loss investigation
Liability and passenger injury
Product liability against manufacturers
Cargo claim on air freight
Warranty vs coverage disputes
08. Cyber Insurance Claims
Ransomware claim investigation
BEC and social engineering claim
Data breach notification and defense cost
Extortion coverage triggers
System failure vs cyber incident distinction
Silent cyber and non-affirmative coverage disputes
09. Directors and Officers Claims
Securities class action investigation
Derivative action and side-A exposure
Regulatory investigation coverage
Bankruptcy and side-A carve-out
M&A representations and warranties investigation
10. Errors and Omissions Claims
Lawyer malpractice
Accountant malpractice
Real estate agent E&O
Insurance agent/broker E&O
Architect and engineer E&O
Consultant and management advisor E&O
11. General Liability and Premises Claims
Slip and fall investigation
Trip and fall investigation
Assault and negligent security claim
Dram shop and liquor liability
Dog bite and animal liability
Recreational premises injury
12. Product Liability Claims
Consumer product injury investigation
Pharmaceutical product liability
Medical device product liability
Automotive component liability
Industrial machinery injury
13. Environmental and Pollution Claims
Sudden and accidental release investigation
Historic contamination and legacy exposure
Mold and indoor air quality claims
Underground storage tank release
PFAS and emerging contaminant claims
14. Construction Defect Claims
Multi-family and condominium defect
Single-family residential defect
Commercial construction defect
Water intrusion and building envelope failure
Structural defect and code violation
Wildfire loss and defensible-space claims
15. Subrogation Investigation
Product-liability subrogation
Contractor and workmanship subrogation
Utility subrogation for fire origin
Auto-vs-auto subrogation with liability disputes
Property vs auto subrogation
Workers' comp subrogation against third parties
16. Bad Faith and Extra-Contractual Investigation
First-party bad faith defense
Third-party bad faith and Cumis counsel
Time-limited demand and settlement setup
Excess vs primary carrier disputes
Claims-handling audit for regulatory response
17. Coverage and Rescission Investigation
Application misrepresentation and rescission workup
Late notice and prejudice analysis
Cooperation-clause breach investigation
Coverage-trigger disputes (occurrence vs claims-made)
Named-insured and additional-insured disputes
18. Special Investigations Unit (SIU) Core Cases
Ring-fraud investigation with organized network
NICB and industry data-sharing coordination
Examination under oath (EUO) preparation and execution
Undercover claim testing and pretext
Confidential informant handling in claim fraud
Referral to law enforcement and prosecution support
19. Catastrophic Loss Investigation
Hurricane and named-storm claim workup
Wildfire loss investigation
Earthquake claim investigation
Flood claim (NFIP coordination)
Winter storm and freeze loss
Tornado and hail catastrophe workup
20. Reinsurance and Treaty Investigation
Follow-the-fortunes disputes
Aggregation and clash coverage disputes
Retrocession and spiral analysis
Bordereau audit and premium reconciliation
21. Surety and Fidelity Claims
Contract bond default investigation
Commercial crime and employee dishonesty
ERISA fidelity bond claims
Financial institution bond (FIB)
Kidnap, ransom, and extortion claim
22. Title Insurance Claims
Forgery and impersonation claim
Undisclosed lien and encumbrance
Boundary and survey dispute
Access and easement disputes
23. Warranty and Extended Service Contract Claims
Home warranty fraud
Auto extended service contract fraud
Consumer electronics warranty fraud
Commercial equipment warranty fraud
24. Specialty and Program Business
Trucking and commercial auto SIU
Contractor liability program claim workup
Habitational and REIT program claims
Public entity liability claims
Nonprofit and social service program claims
25. Insurtech and Digital-Claim Exposure
App-based and telematics-fraud investigation
Photo and video claim manipulation
Automated adjudication error and defense
Embedded insurance and marketplace fraud
26. Regulatory and Market Conduct
DOI complaint response and file audit
Antifraud plan compliance and reporting
Market conduct examination workup
Rate and form filing workup
NAIC data call and reporting workup
Where Insurance Meets the Rest of the Catalog
Insurance investigations regularly cross into adjacent sectors. The volumes listed below carry the framework and playbooks that most often surface alongside an insurance matter. Tier 2 subscribers have access to every volume; the cross-references identify where to look first.
Volume I · Retail
Retail crime and theft claims, business-interruption after retail incidents, product-liability recoveries.
Volume VII · Healthcare
Medical-provider fraud, workers-compensation medical fraud, health-plan matters.
Volume VIII · Construction
Builders-risk claims, construction-defect claims, surety-bond investigations.
Volume XIX · Real Estate
Title E&O, developer builders-risk, mortgage impairment, cyber-coverage tender.
Volume XXVI · Estate and Probate
Life-insurance beneficiary disputes, trust-owned life-insurance matters.
Volume XXIX · Fashion
Luxury-goods and jewelry claims, transit-loss investigations, provenance-based recovery.
What Ships & How
Two Documents Per Case Request
Operational Playbook
The doctrinal chapter: case overview, business and practice framework, investigative blueprint with step cards covering purpose, actions, output, restrictions, and gates, evidence considerations, interview strategy, report considerations, common mistakes, a tabletop exercise with worked answers, closing take, and the case-specific Client Communication Pack of email templates for every touchpoint from proposal through invoicing.
TALON Brief
The actor model for the case typology, the artifact map, and the reverse-trace sequence. This is the doctrine layer that tells the investigator not just what to do, but why those steps in that order, grounded in how actors in that typology actually operate.
Universal Forms
25 universal forms are provided separately as a one-time subscriber download.
Delivery Framework
Case requests → secure email
Dispatch → within 24–36 hours
Maximum → 3 playbooks / rolling 7 days
Monthly reports → scheduled delivery
Quarterly report → scheduled delivery
On-Demand Reports → separate purchase