Hospitality
Volume X of the Sector Coverage Series
For hotel general counsel, resort-operator risk teams, restaurant-group security, and independent investigators retained by hospitality operators, franchisors, and their insurers.
Professional Reference Material
These playbooks are professional reference material intended for licensed investigators. They are not legal advice. Investigators are responsible for compliance with the laws of their jurisdiction and the specific requirements of their clients and cases.
The TALON Difference
Every playbook in this platform is built against TALON, the proprietary defensive-operations doctrine developed inside The Investigator's Desk over years of federal investigative practice.
Actor-model analysis
Reverse trace
Artifact mapping
evidence econstruction
“Subscribers receive the playbook; the proprietary model that produced it stays inside the platform.”
Hospitality, At a Glance
83
Investigative Playbooks
22
Categories
$227
Per Month
within 24-36h
Dispatch
The 83 Hospitality Playbooks
The full catalog is listed below by category. Each entry is a standalone playbook covering the case type named.
01 · Guest Incident Investigation
Guest room injury investigation
Guest death investigation
Guest assault investigation
Guest room burglary workup
Guest medical emergency workup
02 · Assault and Premises Liability (Hotel)
Parking lot assault investigation
Common-area assault workup
Sexual assault investigation (hotel)
Prior-incident and foreseeability workup
03 · Slip and Fall (Hotel)
Lobby and public area slip-and-fall workup
Pool deck slip-and-fall workup
Guest room slip-and-fall workup
F&B slip-and-fall workup
04 · Room Theft and Loss (Guest Side)
Guest room theft investigation
In-room safe theft workup
Bell service and package theft workup
Valet vehicle theft workup
05 · Employee Theft and Shrinkage (Hospitality)
Housekeeping theft investigation
F&B employee theft workup
Back-of-house theft workup
Employee credit-card theft workup
06 · Front Desk Fraud
Front desk cash theft workup
Room comp and discount fraud workup
Chargeback fraud workup (hotel)
Point-of-sale fraud (front desk) workup
07 · F&B and Bar Operations Fraud
Bartender BOB (buy-back) and free-pour workup
Server ticket manipulation workup
F&B vendor fraud workup
Banquet and catering fraud workup
08 · Housekeeping Incidents
Housekeeper injury on job workup
Housekeeper assault by guest workup
Housekeeping chemical incident workup
09 · Franchise and Management Dispute
Franchise agreement dispute workup
Franchise termination defense
Management agreement dispute workup
Franchisee financial performance workup
10 · Loyalty Program Fraud (Hotel)
Loyalty program account takeover workup
Loyalty program employee fraud workup
Loyalty program redemption fraud workup
Loyalty program partner fraud workup
11 · Group and Event Fraud
Group contract dispute workup
Wedding and event dispute workup
Trade show and convention fraud workup
12 · Human Trafficking Exposure
Human trafficking incident on premises
Human trafficking policy audit
Trafficking Victims Protection Act (TVPA) defense workup
Employee training and reporting workup
Vendor and management-company workup
13 · Alcohol Service and Dram Shop
Dram shop and over-service investigation
Underage service investigation (hospitality)
Liquor license workup
14 · Employment and HR (Hospitality)
HR complaint investigation (hospitality)
Harassment workup (hospitality)
Discrimination workup (hospitality)
Retaliation workup (hospitality)
15 · Wage-and-Hour (Hospitality)
Tip pool and service charge workup
Off-the-clock and unpaid overtime workup (hospitality)
Meal-and-rest break investigation (hospitality)
Independent contractor misclassification (hospitality)
16 · Vendor and Procurement Fraud
Vendor over-invoicing workup (hospitality)
Purchasing kickback investigation
F&B supplier fraud workup
Contractor fraud workup (hospitality)
17 · ADA Compliance (Hospitality)
ADA physical accessibility workup (hotel)
ADA website accessibility workup (hotel)
ADA service animal and accommodation workup
18 · Cyber and Data Breach (Hospitality)
Guest data breach investigation
Loyalty program breach workup
Ransomware incident response (hospitality)
BEC and wire fraud investigation (hospitality)
19 · Insurance Investigation (Hospitality)
Property claim workup (hotel)
Business interruption claim workup (hotel)
General liability claim workup (hotel)
Workers' comp investigation (hospitality)
20 · Regulatory Investigation
State and local health-code workup
Alcohol beverage commission workup
Consumer protection AG workup
21 · M&A and Franchise Diligence
Hotel M&A due diligence
Franchise portfolio diligence
Management contract diligence
22 · Emerging Exposure
Short-term rental competition workup
AI-powered guest experience workup
Smart-room and IoT incident workup
Where Hospitality Meets the Rest of the Catalog
Hospitality investigations regularly cross into adjacent sectors. The volumes listed below carry the framework and playbooks that most often surface alongside a hospitality matter. Tier 2 subscribers have access to every volume; the cross-references identify where to look first.
Volume I · Retail
On-property retail theft, gift-shop and lobby-store investigations, resort-store loss prevention.
Volume II · Banking
Hospitality-property finance fraud, franchisee-lending disputes, hotel-loan matters.
Volume XV · Insurance
Hotel property claims, guest-injury liability, business-interruption from operational incidents.
Volume XVII · Sports
Team-hotel coordination matters, sports-event venue security, athlete-property incidents.
Volume XVIII · Entertainment
Celebrity-guest incidents, film-production hotel matters, entertainment-venue investigations.
Volume XIX · Real Estate
Hospitality-property acquisition and disposition matters, resort-development investigations.
What Ships & How
Two Documents Per Case Request
Operational Playbook
The doctrinal chapter: case overview, business and practice framework, investigative blueprint with step cards covering purpose, actions, output, restrictions, and gates, evidence considerations, interview strategy, report considerations, common mistakes, a tabletop exercise with worked answers, closing take, and the case-specific Client Communication Pack of email templates for every touchpoint from proposal through invoicing.
TALON Brief
The actor model for the case typology, the artifact map, and the reverse-trace sequence. This is the doctrine layer that tells the investigator not just what to do, but why those steps in that order, grounded in how actors in that typology actually operate.
Universal Forms
25 universal forms are provided separately as a one-time subscriber download.
Delivery Framework
Case requests → secure email
Dispatch → within 24–36 hours
Maximum → 3 playbooks / rolling 7 days
Monthly reports → scheduled delivery
Quarterly report → scheduled delivery
On-Demand Reports → separate purchase